What days of the week is Aquaventuras Park open?
The park opens every day from 11 am to 5 pm. Easter holidays, summer and December it is opened from 10:00 am to 6:00 pm. On Mondays and Fridays there are no shows; however, dolphin programs are always available during the week.
How much is for the Aquaventuras Park admission?
For visitors, the regular price is $25 dollars per adult and $19 dollars per kid. However, Aquaventuras Park entrance is free for all dolphin programs’ participants.
Do water slides have age and height restrictions in Aquaventuras Park?
For safety reasons, water slides do have age and height restrictions; however, there are special water slides for everyone, including a 13-40 cm depth paddling pool for kids.
Do Aquaventuras Park facilities have access for disabled people?
We have access ramps along the park, wheelchairs and staff for special cases.
What is the time zone of Aquaventuras Park?
Even though the park is located in Nuevo Vallarta, Nayarit, we are under Jalisco's time zone for operation purposes.
What type of food can I find in Aquaventuras' Park restaurant?
If you have a Royal Swim or Swim Adventure program, your box lunch is included, which is a hamburger with french fries and soda. We also have combos that include soda and french fries, and you may also choose from pizzas, hamburgers, chicken wings, hot dog and caesar salad, everything for only $7 dollars.
How far is Aquaventuras Park from the airport and how much will I have to pay for a taxi ride?
The park is 10 minutes from the airport and the taxi fee from the airport is about $25 dollars per trip or $7.5 dollars per person if it is a large group. Try to look for the yellow local taxis, they will charge about $6 dollars per trip.
How far is Aquaventuras Park from the dock?
The park is located 15 minutes from the dock by taxi.
Can I rent lockers and inner tubes for water slides?
Yes, you can rent a inner tube without an additional cost. Remember that the minimum height to enter all the water slides and the slow river is 1.20 meters. The smallest ones must enter the slow river with an adult and wearing a lifejacket. We also have lockers in rent without an additional cost.
Can I celebrate my son's birthday in Aquaventuras Park?
We do offer our park for several celebrations. To make a reservation, please contact us at email@example.com.
What is your policy on children?
Infants are considered children 1 to 5 years, whom do not pay the service. However for the Encounter program must have 1 year of age and life jacket must fit properly. We consider them children 6 to 12 years, but for programs should measure 1.20 and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.
What are the policies of age for the Encounter program?
Adult: +13 years Kids: 6- 12 years Infant: 1-5 years Children from 1 up to 7 years old or with less than 1.20m tall may participate accompanied by 1 adult in the Encounter program. Children from 8 years or more 1.20m tall may participate alone in the Encounter program paying adult rate.
What are the age policies for the Swim Adventure program?
Adult: + 13 years Kids: 6- 12 years Infant: 1-5 years Children from 1 up to 7 years old or with less than 1.20m tall may participate accompanied by 2 adults in the Swim Adventure program only performing the activities Kiss, Hand Target and Handshake. Children from 8 years or more than 1.20m tall can participate accompanied by one adult in the Swim Adventure program. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.
What are the age policies for the Royal Swim program?
Adult: + 13 years Kids: 6-12 years Infant: 1-5 years Children from 1 up to 7 years old or with less than 1.20m tall may participate accompanied by 2 adults in the Royal Swim program only performing the activities Kiss, Hand Target and Handshake. Children from 8 years or more than 1.20m tall can participate accompanied by one adult in the Royal Swim program. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.
What activities are carried out in each program?
Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.
Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.
Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.
How many people are in the water at the same time?
Royal Swim: 10 people maximum. Swim Adventure: 12 people maximum. Dolphin Encounter: 15 to 20 people maximum.
How early should I arrive to the park?
We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a brief induction.
Can I feed the dolphins?
Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.
Do you offer therapy programs with dolphins?
No, we currently do not have this service. Our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.
Do you have transportation service?
No, for the moment we don't offer transportation service.
Will I have to wear a life jacket?
The use of life jackets is required in all water programs. Our staff will provide the jacket that best suits your complexion. We have jackets available in different sizes and for babies one year old and up.
I am a person with disabilities, Can I participate in the programs?
People with disabilities may participate in our programs. This requires filling a format and send it via email to firstname.lastname@example.org, where is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.
Can I use my camera?
For security reasons, is not allowed to use cameras in the water. Professional photos will be available for sale.
Can pregnant women participate?
Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.
Is there a refund for cancellation?
Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.
Can I reschedule my swim with dolphins program?
It is possible to reschedule as long as you contact us at least 24 hours before the swimming date. The change is subject to availability.
What if there is inclement weather?
Our programs go on rain or shine, so there are no cancellations or refunds in these cases.
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